Hours of Operation

Monday – Friday  •  8:45 AM – 5:15 PM

After-hours & weekend support is available, but should be arranged in advance whenever possible. After-hours rates will apply. Emergency after-hours on-site support will be provided for existing customers; however, no guarantees can be made as to availability, also emergency and after-hours rate premiums will apply.
Contact Information

Sites Computer Resources, Inc.

1712 Westbrook Avenue

Westbrook Professional Center

Burlington, NC 27215-8721

General Information

 info@sitescomputer.com

Sales Information

 sales@sitescomputer.com

PC & Network Support

 pcsupport@sitescomputer.com

Twitter

twitter.com/sitescomputer


(336) 585-2032 Main Phone

(336) 585-2033 Tech Support

(866) 324-0505 Fax

Primary Contacts
At Sites Computer Resources, we are your single source for information technology solutions to manage and grow your company. We are readily available by phone, email and in person to solve any technical issues, plan for upgrades or discuss the rapidly evolving world of IT. We do not cut any corners, we listen carefully and have positioned ourselves with many strategic partnerships, yet retain a vendor-agnostic approach to IT solutions so that we provide our clients with solutions that are best for them. We're committed to proactively matching developing information technology to our clients’ changing business requirements putting their priorities first and foremost in all our initiatives on their behalf, and by doing so becoming our clients' trusted technology advisor and long-term strategic partner.

To help our small-business, home-office and non-profit customers achieve their objectives by delivering and supporting innovative, yet practical and cost-effective information technology services and solutions that make IT a competitive advantage for their organizations.

To help our home-user customers maximize their satisfaction and enjoyment of their existing personal computer hardware and software, as well as assisting them with new IT purchases that meet their needs and their budget.

To maintain a family-friendly working environment for our employees that fosters creativity, integrity, growth, teamwork and opportunities for advancement. To be the kind of company people are proud to work for.

When you contact us requesting personal computer or network support, you should expect the following:

● a prompt, considerate reply to your request as to how quickly we can provide support whether on-premise or remotely
● a rapid response to resolve your problem, especially if it is urgent and your business is being adversely affected
● quality, professional service and advice emanating from over fifty years of collective experience in the IT support field
● excellent communication before, during and after the rendering of our service including detailed billing (see below)

● solutions, satisfaction, gratitude for your business and a limited amount of technical jargon along the way


Billing Examples


Troubleshot reports of HP laptop slowness, bluescreen errors and clicking sounds from laptop. Determined the hard drive was failing, so I removed the hard drive and made a image backup of the drive. I will use that backup image to restore on the new hard drive once a new drive is installed. [Jeremy Foster]

I worked with Cisco support to fix the short ring problem. We went through the entire call process on the UC-520 and found some timeout settings needed to be changed. The phone system will now ring for 300 seconds. We then worked on night ring issues and fixed that problem. I have tested the night ring and it works properly. I have told Brenda and Mark how to retrieve messages from the night service mailbox. [Darren Balmer]
[carry-in] Troubleshot backlight problem in Toshiba laptop. Had to complete disassemble the LCD screen. I then removed the backlight bulb and tested the bulb out of the screen. I was able to get the bulb to light and it would work OK for 5 to 10 minutes, but then it would start to flicker and then go out. I went over the problem and solution with Allison. I then ordered a new backlight. [Jeremy Foster]
[emergency] Worked with Kenny on problem with missing days in his DispatchScreen Excel spreadsheet.  Restored from Friday morning the 17th and then merged the missing information in with the existing information and created a new Dispatch Screen spreadsheet.  Kenny confirmed it was what he needed.  [Clayton Mann]

Setup and configured three Lenovo PCs to be used in the Asheboro office. Configured them to access the Burlington domain. I downloaded and installed all of the most recent Microsoft Windows updates. I then installed Adobe Reader 10 and Office 2010 on these three PCs. [Roy Wilkins]

[emergency] I checked out Internet and phone service outage. I checked NuVox/WindStream modem and found errors lights on both data and voice. I power cycled the modem. I then called Windstream to report outage, they opened ticket and will have tech support call me back. I received call about 2 hrs later to let me know that the problem was with AT&T side of the phone lines. [Jeremy Foster]

[includes 1/2 drive time] I checked reported errors on HP PC from Pleasant Garden location. I checked all hard drives and RAM with no errors, but found that video card was extremely hot because the fan on it no longer worked. I installed another video card (NVidia FX 1800). I then scanned and moved all harmful spyware and viruses from PC and removed old virus protection and installed Microsoft Security Essentials. [Roy Wilkins]
I worked with the IBM tech to replace the system board on the broken server. I then brought the system back up and prepared if for production. I was told the Exchange server was not functioning so I connected to the server and fixed the Exchange mail issues. [Darren Balmer]

Updated the MX records and the A records to point to new mail settings per Chuck. Also discussed PCI compliance requirements and Elavon issues with Mike.  [Ashleigh Brown]

Clayton Mann and Eric Henry started Sites Computer Resources, Inc., at least in concept, when over 16 years ago each independently began part-time information technology (IT) businesses here in Alamance County.  Clayton's business, started in early 1994, was Mann MicroComputer Resources and it focused on providing home users and home-offices with IT support after-hours.  Eric's business, started in 1996, was Sites, LLC, a small Web design and Web hosting business focused on local small business and a few others Eric was aware of in the region through his executive position with T. S. Designs.  Eric quickly found he needed full-time help and hired Ashleigh Moody (now Ashleigh Moody Brown) to design sites and manage this small business.  Ashleigh is still with the company today.  Clayton took his one-man operation full-time in October of 1996 and his business steadily grew. As a result of the overlap of their customer bases and their friendship since their days together at Williams High School, it was decided that the two small companies would be best served if the they merged operations.  This alliance became official on January 1, 2000 as the two merged to form Sites Computer Resources, Inc., a name formed using parts from each of its predecessors. In September 2007 the business moved to its current location at Westbrook Professional Center. In June 2009 Clayton & Eric dissolved their partnership amicably and Clayton became the sole owner of SCR.
  • "Our company has been using the services of Sites Computer Resources, Inc. for over 17 years. Clayton Mann and his staff have given us exceptional service throughout this period. They have been accessible and ready to get our computer glitches solved and our PCs back up and running when necessary. They also handle our off-site backups, which helps us rest easier, and we purchase all of our computer equipment through them, as well. Being able to count on Sites Computer allows our office to concentrate on our customers instead of worrying about computer issues. We highly recommend Sites Computers Resources."

    Carleen Batten, R. L. Patterson & Associates

    www.rlpatterson.com

  • "Sites Computer Resources has been my sole source for computer needs for my home PC for many years. Their response to my calls for assistance has been fast and always helpful. It is apparent they keep informed of the changing technology advances in their industry. Thanks to them for being there when I need computer help at my home."

    Merle Reid
    Burlington, NC

  • "We have enjoyed exceptional service and advice for our website from Ashleigh Brown and Sites Computer Resources. The turn around time from them is very minimal and all their staff are friendly and outgoing."

    Danielle Hornaday
    The Parking Place, Inc.
    Graham, North Carolina
    www.theparkingplaceinc.com

  • “We count on Sites Computer Resources. They are our only IT Department and have been for over eleven years. We look to them for website development and hosting as well as support with our PCs and network. They are always ready to help when we do call!”

    Wayne Bunting
    Blue Ribbon / Village Grill
    Burlington, North Carolina
    www.bestfoodintown.com

  • "Sites Computer Resources has been our only source for IT support for over ten years. Of utmost importance to our business is their attention to detail and rapid response time. Because of their expertise and knowledge, Sites Computer Resources has greatly enhanced our ability to perform more efficiently. It is apparent they keep abreast of the latest and rapidly changing technological advances in their industry. Knowing they are available for us gives us a real sense of security."

    Sharon C. Bennett
    John H. Wilson & Son
    Mebane, North Carolina

    www.johnhwilsonandson.com

  • "For the last 16 years, we at Pro Feet, Inc. have been very pleased with our relationship with Sites Computer Resources. They not only provide responsive service, they have also proven to be an exceptional partner and have helped us find solutions to problems. This has been true with networking issues PC support issues, and especially with our web site. We have been involved in a number of projects that were outside of normal maintenance, and they have exceeded expectations on every one."

    Callum Brown
    Pro Feet, Inc.
    Burlington, NC
    www.profeet.com

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