Xerox Products & Services

With all the things you need to do every day, you don't need the hassle of worrying about ordering printer supplies when they run out. eConcierge powered by Xerox™ is the quickest, easiest way to order printer supplies. With one less thing on your plate, you are free to do the really important things that make your office run smoothly.

Why you'll love the eConcierge powered by Xerox Supplies Replenishment service:
  • Receive alerts before you run out of supplies on networked printers
  • Order all the right printer supplies you need in just one click
  • Supports Xerox, HP, Lexmark, Brother, Samsung, etc.
  • Earn free service on eligible Xerox models for buying printer supplies
  • No contracts or commitments to buy

You don't need the hassle of worrying about ordering printer supplies

eConcierge powered by Xerox

Watch these videos to learn more

How the application finds your supplies
See how eConcierge powered by Xerox automatically detects your networked printers.
view video

How you order supplies
See how eConcierge powered by Xerox notifies you when supplies are needed and automatically builds your order.
view video

Earning rewards
See how you can get free extended warranty coverage for Xerox printers by using eConcierge powered by Xerox.
view video
Advanced features
Learn about tracking shipments, order history and detailed printer usage through eConcierge powered by Xerox.
view video

Make your job easier
eConcierge powered by Xerox is the quickest, easiest way to monitor and order printer supplies. Simply download the Supplies Assistant desktop app. Here's how it works:
  1. Setup
    1. Finds connected printers on your network from any manufacturer
    2. You choose which printers to monitor
    3. Give your printers nicknames for tracking or for fun
    4. Get a list of all the printers currently supported.
  2. Monitoring
    1. Runs in the background from one computer or many
    2. Notifies you when printer supplies run low
  3. Ordering
    1. Creates an order with all the printer supplies you need
    2. Finds the correct part numbers and suggests options
    3. Order online in just a few clicks
    4. Printer supplies are shipped directly to you - track your orders right from your Supplies Assistant desktop app.
A secure solution
Your security is important to us.
  • Runs lightweight on the network
  • Follows Xerox's enterprise security standards
  • Online credit card payments are secured through
  • No contract lock-in or commitment to buy supplies through the service
If you or your co-workers have any additional questions about the eConcierge powered by Xerox service, contact us.

Earn Rewards
On top of making your job easier, you can earn free extended service coverage for your eligible Xerox printers just for ordering the printer supplies you need.

That's an average value of $320 per printer per year.*

How to earn rewards:
  • Use the service for at least 30 days
  • Order at least two supplies per eligible printer through the service to begin their extended service coverage
  • Coverage for each supported printer lasts as long as you continuously order their supplies through the eConcierge powered by Xerox service†.

*Average cost of one year of extended service coverage.

† To qualify simply use the service for a minimum of thirty days and with your second supplies order for each eligible Xerox product, its extended service coverage will begin. Xerox will provide free extended service coverage over the normal supported life of that Xerox product as long as you continue placing your supply orders through the eConcierge powered by Xerox service. The coverage will be the same as what was provided when the device originally shipped-quick exchange, depot repair or onsite. Xerox reserves the right to discontinue the service reward for a specific model at any time.

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