Data Recovery

Inaccessible data on hard drives and other types of fixed media falls into two categories: (1) physical failure — data that is inaccessible because of physical damage to the drive or media; and (2) logical failure — data that is inaccessible even though the drive or media is physically sound.  In case of logical failure, carefully bring us your drive or media and we can assist you with the recovery of your data regardless of whether the data loss is due to accidental deletion, virus infestation, file corruption, partition damage or boot sector issues. Even if some areas of the drive are not readable because of early signs of physical failure, we often can recover your data as long as it not located in those areas.  We have many years of experience recovering data from drives and media made inaccessible for all the aforementioned reasons. Call us before you come if you have any concerns about the physical condition of your drive.

However, if your drive shows signs of serious physical issues such as making clicking noises, loud winding sounds or showing no life at all, and you hope to recover your data, almost certainly it will have to sent to drive recovery specialists who operate in a certified cleanroom environment and who have the expertise and tools to properly diagnose the problem(s) affecting the drive or media. We partner with DriveSavers Data Recovery and Seagate Recovery Services to handle these situations because both have the intimate understanding of all the technical details of modern data storage media, operating systems and file systems.  Call us if you are unsure of your drive's condition and we will help you decide what the next step to take should be.

DriveSavers Data Recovery & Seagate Recovery Services
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Since 1985, DriveSavers has recovered data from hard drives and other storage media that have crashed, mechanically failed, been physically damaged, infected by viruses and worse. This has earned them the reputation as the most advanced and progressive data recovery service in the industry. Their staff has extensive experience developing unique technology with major drive manufacturers to give you the most accurate data recovery possible. Their proprietary techniques are so powerful that they consistently rescue data others might simply abandon.

Today, DriveSavers is the worldwide leader in data recovery services and provides the fastest, most secure and reliable data recovery service available. They handle more dropped, damaged, corrupted and traumatized drives in one day than most data recovery providers do in one month. As a result, their engineers can successfully recover data from all storage devices and all operating systems—from legacy to state-of-the-art. They are authorized and recommended by leading computer and storage device manufacturers; their recovery work will never void the original warranty. They're available 24 hours a day, 7 days a week, 365 days a year.

Click here for Seagate Recovery Services

When you’ve lost your mission critical data due to disaster or other unforeseen situations, time is of the essence. Seagate Recovery Services provides the industry’s most comprehensive Critical Response Service to efficiently and effectively restore your organization’s critical data when and where you need it.

Seagate Recovery Services Critical Response Service recovers on-site and in-lab for all brands and formats, ideal for mission-critical data stored on:
• Network Servers RAID
• NAS or SAN
• Backup Tape Sets

They also recover data from corrupt file sets in software platforms such as SQL and Exchange Servers, custom applications and multiple types of file systems.

Seagate Recovery teams are standing by for immediate deployment anywhere in North America, 24 x 7 - 365 days a year.


There are many causes for data loss including mechanical failure of the device, damage to the device, human error, power surges and software viruses.

There are two categories of data loss:

Logical failures
A logical failure is when the media has not been physically damaged. A file may have been deleted, reformatted or contaminated with a virus. Generally, in these situations, data is easier to recover as long as the data has not been overwritten by subsequent usage.

Physical failures
A physical failure is when the media has been damaged or experienced a mechanical failure. Fire or water damage can result in a physical failure or, in the case of a disk drive, part of the mechanism such as a spindle or head may have failed. In these cases, the media, such as a disk drive, must first be rebuilt before data recovery can be attempted. Often, by utilizing technology and specialized techniques, data can be recovered but, in some cases where the drive or device is too damaged, data recovery is impossible.

Lost data? Your next steps are critical!
 
To avoid permanent data loss, follow these important guidelines:
If your drive is making clicking, grinding or whirring sounds, shut down your computer immediately. These sounds could be the read/write heads hitting or scraping the platters. Severe or complete data loss could result.
Unplug the power to the computer before removing the hard drive and handle the drive carefully. Hard drives are extremely sensitive to static electricity and physical jarring or jolts.
If your data is critical, make sure you choose a reputable recovery firm that can properly recover data from physically damaged drives. Even the simplest recovery attempts on a physically damaged drive could render your data unrecoverable.
 
The first recovery attempt is always the best recovery attempt. At DriveSavers Data Recovery and at Seagate Recovery Services, engineers use the safest methods available to ensure your data is not lost from repeated recovery attempts.
 
When disaster strikes:
If possible, back up the data immediately
Do not use utility software if the drive makes scraping, tapping, clicking or humming sounds
Do not power up a device that has obvious physical damage or is making unusual sounds
Shut down the computer to avoid further damage to the drive and its data
Do not attempt recovery yourself on severely traumatized drives (i.e., turning the computer off and on, using over-the-counter diagnostic tools). This may cause further damage or permanent data loss.
If you’ve lost critical data, either DriveSavers' or Seagate's recovery service will be your best and safest option; they are the two leaders in the business.  We can help you determine which of the two will be your best option given your unique circumstances, but both do an excellent job.

Never assume data is unrecoverable. DriveSavers and Seagate have successfully recovered data from hundreds of thousands of drives with extreme physical and logical damage.

Preventing data loss –

Use up-to-date hardware and software utilities for data security, such as firewalls and virus protection

Scan all incoming data for viruses, including packaged software

Use ventilation, fans and/or air conditioning to keep servers and other computers at the proper operating temperature

Connect systems to uninterruptible power supplies (UPS) to protect against power surges and sags

If you are using Windows XP, Vista, 7 or 8, establish System Restore Points before making any significant changes to your system

Power down and take extreme caution when moving computers

Avoid static discharge when touching or handling the media, especially in excessively dry environments

Never upgrade any system without a verified backup

Invest in redundant backup systems

Establish a structured backup procedure to make copies of all critical data files, using software compatible with the operating system and applications

Periodically test the backups to verify that data, especially databases and other critical files, are being backed up properly

Keep at least one verified copy of
critical data offsite

  Document your systems and archive original copies of your software in a safe place

Physically secure systems from intruders

Insurance Covering Data Recovery

Insurance can often cover the cost of data recovery. For an individual, either homeowners or renters insurance can provide coverage - actually most policies provide some coverage. Coverage may exist by an actual endorsement on your policy or may be able to be extended under "loss of intellectual property", "valuable papers and records" or "electronic media". Two areas to look over would be the liability coverage section and the property/casualty coverage. Please be sure you check with your insurance agent or broker for clarification.

Almost all commercial insurance policies for businesses include some coverage for data recovery. The term "business critical" could apply here. Review your policy and check with your insurance agent or broker. Another possibility for businesses is data recovery should be considered a business expense and a write off on your taxes—check with your accountant.

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