When you contact us requesting personal computer or network support, you should expect the following:

• a prompt, considerate reply to your request as to how quickly we can come to your service whether on-site or in-house
• a reasonable estimate of the time that will be required to resolve your problem based on the information you give us
• a rapid response to resolve your problem, especially if it is urgent and your business is being adversely affected
• quality, professional service emanating from over forty years of collective experience in the IT support field
• excellent communication before, during and after the rendering of our service including detailed billing (see below)
• solutions, satisfaction, gratitude for your business and a limited amount of geek-speak along the way

When you contact us requesting personal computer or network support, you should expect the following:

• a prompt, considerate reply to your request as to how quickly we can come to your service whether on-site or in-house
• a reasonable estimate of the time that will be required to resolve your problem based on the information you give us
• a rapid response to resolve your problem, especially if it is urgent and your business is being adversely affected
• quality, professional service emanating from over forty years of collective experience in the IT support field
• excellent communication before, during and after the rendering of our service including detailed billing (see below)
• solutions, satisfaction, gratitude for your business and a limited amount of geek-speak along the way

• I installed QuickBooks 2009 on the new server, then moved data files from the old server to the new server. I mapped network drives from each PC to the server's QuickBooks data directory. Removed remaining shared data onto the new server, as well. I also joined three PCs to the new domain and moved the calendar data file to the new server. Configured Outlook on three PCs for accessing MS Exchange accounts.  [Jeremy Foster]

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• I reworked John's profile on his desktop computer (e-mail, network access, passwords, and printers). I setup Bob's e-mail to forward a copy to Linda. I added Harry's account into the access list of the “Management Reports” on the server. I showed Jane how to remove David's old e-mail out of her webmail folder. I checked all the Nuvox accounts and double-checked the Pop2Exchange program to confirm everything was working properly.  [Darren Balmer]

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• I setup and configured three Acer PCs to be used in the Asheboro office. Configured them to access the Burlington domain. I downloaded and installed all of the most recent Microsoft Windows updates. I then installed Adobe Reader 9 and Office 2007 on these three PCs.  [Roy Wilkins]

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• I troubleshot reports of HP laptop slowness, bluescreen errors and clicking sounds from laptop. Determined the hard drive was failing, so I removed the hard drive and made a "ghost" backup of the drive. I will use that backup image to restore on the new hard drive once a new drive is installed. [Jeremy Foster]

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• [carry-in] I troubleshot backlight problem in Gateway Laptop. Had to complete disassemble the LCD screen. I then removed the backlight bulb and tested the bulb out of the screen. I was able to get the bulb to light and it would work OK for 5 to 10 minutes, but then it would start to flicker and then go out. I went over the problem and solution with Allison. I then ordered a new backlight.  [Jeremy Foster]

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• Troubleshot slowness on Internet trying to determine why uploads in particular fall off to unacceptably low levels just a few minutes after rebooting the router. Updated Netgear router with latest firmware. Tested extensively. Determined that Road Runner service at least part of the problem...not running as fast as it should be according to contract. Had Roy Wilkins resolve this the following day with a call to Time Warner. Could also be a PC or perhaps the VPN contributing to the online sluggishness. More troubleshooting will be necessary.  [Clayton Mann]

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• [carry-in] I placed the hard drive out of Mary's HP computer into one of our Data Recovery PCs to isolate it so that it could be scanned for viruses and spyware. I ran an Avast boot level virus scan and removed all of the viruses that were found.  I then ran a Symantec virus scan which didn't detect anything more. I also ran an AdAware Scan and a Spyware S&D scan. I removed all of the spyware that was found by both. I placed the hard drive back into the PC and booted it up. The PC performed much better and appeared to be running OK given its age.  [Randy Banther]

• I installed QuickBooks 2009 on the new server, then moved data files from the old server to the new server. I mapped network drives from each PC to the server's QuickBooks data directory. Removed remaining shared data onto the new server, as well. I also joined three PCs to the new domain and moved the calendar data file to the new server. Configured Outlook on three PCs for accessing MS Exchange accounts.  [Jeremy Foster]

  ---

• I reworked John's profile on his desktop computer (e-mail, network access, passwords, and printers). I setup Bob's e-mail to forward a copy to Linda. I added Harry's account into the access list of the “Management Reports” on the server. I showed Jane how to remove David's old e-mail out of her webmail folder. I checked all the Nuvox accounts and double-checked the Pop2Exchange program to confirm everything was working properly.  [Darren Balmer]

  ---

• I setup and configured three Acer PCs to be used in the Asheboro office. Configured them to access the Burlington domain. I downloaded and installed all of the most recent Microsoft Windows updates. I then installed Adobe Reader 9 and Office 2007 on these three PCs.  [Roy Wilkins]

  ---

• I troubleshot reports of HP laptop slowness, bluescreen errors and clicking sounds from laptop. Determined the hard drive was failing, so I removed the hard drive and made a "ghost" backup of the drive. I will use that backup image to restore on the new hard drive once a new drive is installed. [Jeremy Foster]

  ---

• [carry-in] I troubleshot backlight problem in Gateway Laptop. Had to complete disassemble the LCD screen. I then removed the backlight bulb and tested the bulb out of the screen. I was able to get the bulb to light and it would work OK for 5 to 10 minutes, but then it would start to flicker and then go out. I went over the problem and solution with Allison. I then ordered a new backlight.  [Jeremy Foster]

  ---

• Troubleshot slowness on Internet trying to determine why uploads in particular fall off to unacceptably low levels just a few minutes after rebooting the router. Updated Netgear router with latest firmware. Tested extensively. Determined that Road Runner service at least part of the problem...not running as fast as it should be according to contract. Had Roy Wilkins resolve this the following day with a call to Time Warner. Could also be a PC or perhaps the VPN contributing to the online sluggishness. More troubleshooting will be necessary.  [Clayton Mann]

  ---

• [carry-in] I placed the hard drive out of Mary's HP computer into one of our Data Recovery PCs to isolate it so that it could be scanned for viruses and spyware. I ran an Avast boot level virus scan and removed all of the viruses that were found.  I then ran a Symantec virus scan which didn't detect anything more. I also ran an AdAware Scan and a Spyware S&D scan. I removed all of the spyware that was found by both. I placed the hard drive back into the PC and booted it up. The PC performed much better and appeared to be running OK given its age.  [Randy Banther]